1.Introduction

This Privacy Policy explains how XWise.org, operated by Quantum Trade Hub LTD, licensed and regulated by the Union of Comoros Offshore Finance Authority under License No. BFX2024143, (“XWise,” “Quantum Trade Hub LTD,” “we,” or “us”) collects, uses, and protects the personal information of our customers and website visitors.

• This policy should be read alongside the Quantum Trade Hub General Terms and Conditions. Any undefined terms herein have the meanings assigned in the General Terms. In case of inconsistencies, the General Terms take precedence.

• We are committed to safeguarding your privacy and ensuring the confidentiality of your personal data.
• If you have questions about this policy or believe we are not adhering to it, contact our Information Officer at [email protected].

• This Privacy Policy applies to all website visitors and users of our Services as described in the General Terms.
• By accepting this policy, you confirm that you have read, understood, and agreed to its terms and voluntarily consent to provide your personal information.

The data we collect depends on your interactions with us, including:

          1.Direct Collection (from you)   

           During registration or service usage, we collect details such as your name, email address, contact number, financial details, and physical address.

• If you subscribe to our notifications or advertisements, we collect your name, contact details, and email address.

• We may obtain personal data from customer relationship management software, financial institutions, analytics providers, marketing platforms, or search information providers.

  
  3.User Responsibility

• You may only submit your own personal information or must have explicit consent when providing data on behalf of another individual.

• Cookies are small text files stored on your device that help improve website functionality and user experience.
• We collect technical data via cookies to identify users, track website interactions, and improve performance.
• Cookies may be temporary (session-based) or persistent (stored until deleted manually or automatically after a set period).

 

      Managing Cookies

• You can disable cookies via your browser settings, but this may limit certain website features.
• We use cookies to:
  • Ensure essential website functions.
  • Collect anonymous visitor data (e.g., number of visits, pages accessed).
  • Store user preferences for future visits.

5.How We Use Your Personal Information

We only process your personal data where legally permitted and for legitimate purposes, including:

• With your explicit consent.
• To contact you as requested.
• For business operations, ensuring your rights are not unduly affected.
• To meet legal or regulatory requirements.

Your Information May Be Used For:

• Providing access to our trading platform and services.
• Contacting you about existing or new services (you can opt out of marketing).
• Conducting research and analysis to improve our platform and services.

• We record all complaints and use this information to resolve issues and improve our services.
• If necessary, we may share relevant complaint details internally, while maintaining confidentiality.
• We may generate anonymous statistical reports to assess service levels.

• You may review or update your personal information at any time.
• For security, we verify your identity before granting access or making changes.

8.Sharing Your Personal Information

We may share your data with:

• Employees, contractors, and agents who require it to provide our services.
• Regulatory bodies, law enforcement agencies, or courts, if legally required.
• Our corporate group, including subsidiaries and affiliates, for operational efficiency.

We do not sell personal information.

9.Disclosure to Third Parties

We may disclose your information to:

• Service providers (e.g., payment processors, data storage providers).
• Regulatory or legal authorities, as required by law.
• Professional advisors (e.g., auditors, legal representatives).
• Business partners or qualification bodies assisting with service delivery.
• Third parties in the event of a business sale or transfer.
• Any third-party service provider handling your data will be required to comply with data protection agreements.

• We employ technical and organizational measures to protect your personal data from loss, misuse, or unauthorized access.
• Personal information is stored securely on password-protected servers, with restricted access to authorized personnel.

• You have the right to request access to the personal information we hold about you.
• To submit a request, contact our Information Officer at [email protected].
• A processing fee may apply for access requests.

• You may request that we update, correct, or delete your personal information.
• A valid photo ID is required for identity verification before processing changes.

• We retain your data only as long as necessary for operational or legal purposes.
• Once data is no longer needed, we securely delete or anonymize it in accordance with applicable laws.

• We may update this policy periodically.
• Continued use of our website after changes constitutes acceptance of the revised terms.
• Significant updates will be announced on our website.

• Due to our global operations, your personal data may be transferred to different countries.
• We ensure that such transfers comply with adequate data protection laws or contractual safeguards.