Terms & Conditions

XWise, operated by Quantum Trade Hub LTD(the “Company”), is a licensed and regulated trading platform under the Union of Comoros Offshore Finance Authority (License No. BFX2024143). This Agreement governs the financial services provided by the Company to you (the “Client”).

By completing the account opening process and being accepted as a Client, you agree to these Terms. The Company may update this Agreement at any time, notifying you via email or its website. Continued use of services signifies acceptance of any modifications. It is your responsibility to review these Terms periodically. If you disagree with updates, you may terminate the Agreement as per the Termination clause.

COMMUNICATION

You can contact the Company through details provided in the “Contact Us” section of its website. All communication will be in English, with translations provided where possible. By agreeing to these Terms, you acknowledge that:

The Company may use your communications for product development and marketing.
Communications may be monitored for quality, compliance, and security purposes, without granting you any claim against the Company.

MEMBERSHIP ELIGIBILITY

Services are available only to individuals or legal entities legally able to enter binding contracts. They are prohibited for:

Minors (under 18 or the legal age in their jurisdiction).
Residents of jurisdictions where such services are illegal.

Accessing the website does not guarantee legal compliance in your jurisdiction; you are responsible for ensuring compliance before using the services.

DEFINITIONS

Account – Your trading account, identified by a unique number.
Account Opening Application – The form used for client verification and regulatory compliance.
Access Codes – Your login credentials for the platform.
Agreement – These Terms and Conditions.
Applicable Regulations – Rules set by the Union of Comoros Financial Sector Conduct Authority and other laws.
Balance – The funds in your trading account.
Business Day – Any day that is not a weekend or public holiday in Comoros.
Company’s Website – XWise.org
Execution – The process of executing your trades on the platform.
Financial Markets & Instruments – Markets and assets available for trading.
Liquidity Provider – Third-party entities facilitating trades.
MTF (Multilateral Trading Facility) – A system for multi-party trading.
Operating Time – The Company’s trading hours, subject to change with notice.
Order – Your trade request.
Services – Investment and related services per Section 5 of this Agreement.
Simplex System & Traditional CFD Trading – The Company’s trading systems, varying in complexity.
Transaction – Any activity in your trading account (deposits, withdrawals, trades, etc.).

Interpretation: Singular terms include plural, and vice versa. References to individuals include legal entities. Gender-specific terms apply to all genders. Section headings are for reference only. References to laws include amendments and re-enactments.

PROVISION OF SERVICES

The Company, under its CIF authorization, offers the following investment services:

Reception and transmission of orders for financial instruments.
Execution of orders on behalf of Clients.

Additionally, it provides custodianship and administration of financial instruments. The Company operates on an execution-only basis, meaning it does not offer investment or tax advice. Clients assume full responsibility for their investment decisions and outcomes, including tax liabilities.

The Company facilitates leveraged Contracts for Difference (CFDs), allowing Clients to gain exposure to asset price movements without ownership. CFDs are over-the-counter (OTC) derivatives, not traded on exchanges, and do not confer ownership rights. Each CFD is denominated in a Base Currency, with profit or loss based on price movements of the underlying asset.

ORDER PLACEMENT

To execute a leveraged CFD, Clients must submit an Order specifying:

Position type (Buy/Long or Sell/Short).
Transaction size.
Leverage rate.
Rate (price).

Orders are binding once executed and confirmed. The Company provides rate quotes on a best-efforts basis but may not always execute orders due to Market Disruptions or external events.

Order Placement via Telephone

Clients can place orders by telephone, subject to:

Valid oral instructions at the quoted rate.
Execution only at current market rates.
Direct communication with an authorized Company representative (voicemail orders are not accepted).
Confirmation by the representative before validity.

Orders may be placed electronically at any time or by telephone during designated Trading Hours, which align with relevant Market Hours.

By placing an Order, Clients acknowledge that:

CFD trading carries risks, as outlined in the Risk Disclosure Policy.
They do not own the underlying asset.
Rates include a spread, constituting the Company’s profit.

ORDER EXECUTION & REJECTION

Before execution, the Company may conduct compliance checks, including AML (Anti-Money Laundering) and KYC (Know Your Customer) verification. Orders may be rejected or canceled if:

Legal or regulatory requirements mandate it.
The Order violates this Agreement or applicable laws.
The Order risks the Company’s operations, reputation, or compliance status.

The Liquidity Provider is the sole Execution Venue, with the Company acting as an agent for transactions.

ROLLOVER

Clients may request rollover of open Transactions. If approved, the original Transaction will be closed and settled at the prevailing Rate, with a new Order placed for continuation. Market Information on the Company’s website specifies rollover times.

OVERNIGHT FINANCING (SWAP FEE)

CFD positions held overnight are subject to financing, which may result in a credit or debit based on applicable interest rates plus a markup. The markup varies based on:

Currency pairs (higher for exotic pairs).
Buy (long) vs. Sell (short) positions.

The Swap Fee is calculated as:
Overnight Financing Percentage × Order Size.

Overnight charges apply daily, with triple rates applied at week’s end to cover weekends. All details, including applicable percentages and timeframes, are available under the Market Information tab on the platform.

MARGIN REQUIREMENTS

Before placing an Order, Clients must maintain a sufficient Account balance to cover the required Margin Amount. If insufficient, the Company may reject the Order.

Margin requirements vary based on:

Underlying Asset.
Client’s Account category.
Market conditions (e.g., options-related instruments or high-quantity trades).

If the Total Margin falls to or below the Closing Margin Requirement, it constitutes a Termination Event. The Company may immediately close some or all open Transactions without notice. Clients are responsible for monitoring their Margin to avoid forced liquidation.

While the Company may attempt to notify Clients before taking action, it is not obligated to do so. In volatile markets or suspended trading conditions, immediate closure may not be possible, and losses may exceed available funds. The Company will monitor such situations and take necessary actions.

ACCOUNT OPENING REQUIREMENTS
When registering with Quantum Trade Hub Ltd, your platform defaults to the Simplex System but can be switched to the Traditional CFD Trading System at your discretion. To open an account:

Visit the homepage and click “Sign Up.”
Complete the registration form accurately.
Submit the required details to create your account.

The Company requires identification documents for compliance with anti-money laundering (AML) regulations and security measures. If registering as a legal entity, you confirm authority to bind the entity to this Agreement. Your data is handled per the Privacy Policy and used for account management, transaction execution, and regulatory compliance. All interactions are recorded for legal and compliance purposes.

KNOW YOUR CUSTOMER (KYC) & AML POLICY
To prevent fraud, money laundering, and terrorist financing, the Company implements strict KYC and AML procedures. During verification, sensitive personal information may be requested. Fraudulent activities result in immediate account closure and fund forfeiture. Security measures include verification of deposit methods and transaction monitoring.

To access Services, Clients must provide:

Name, ID number, birthdate, email, address, and phone number.
A government-issued ID valid for at least six months.
A recent utility bill as proof of address.

Verification may involve video/audio calls or additional document requests. Third-party service providers may assist with KYC/AML checks. Failure to comply may restrict access to Services. The Company retains the right to report findings to authorities and deny services at its sole discretion.

DOCUMENT SUBMISSION & SECURITY
All required documents must be submitted before transactions can be executed. Documents can be sent via email to [email protected] or uploaded through the trading platform. Third-party verification software may also request uploads. The Company ensures strict confidentiality and encryption of all submitted documents.

ADVICE & COMMENTARY
The Company does not provide investment, legal, tax, or financial advice. Clients must make independent investment decisions. Market commentary provided through newsletters or the website is for informational purposes only and should not be considered investment advice or recommendations. The Company does not conduct investment research.

CLIENT GUARANTEES
Clients confirm that:

Funds used for trading are their own and not derived from illegal activities.
They act on their own behalf unless authorized otherwise.
The Company may return funds suspected of unlawful origin.
Trading occurs only through Company platforms, and instruments are non-transferable.
Documents submitted are authentic and valid.
They are at least 18 years old or have legal capacity if a legal entity.
Account security, including login credentials and data protection, is their responsibility.
Unauthorized access must be reported immediately.
Services will not be used for fraudulent, illegal, or malicious activities.
IP location will not be altered or misrepresented.

Failure to comply may result in account termination, legal action, or indemnification claims by the Company.

Visit the homepage and click “Sign Up.”
Complete the registration form accurately.
Submit the required details to create your account.

To access Services, Clients must provide:

Full name, ID number, birthdate, email, residential address, and phone number.
A government-issued ID valid for at least six months.
A recent utility bill or bank statement as proof of address, dated within the last six months.

Verification may involve video/audio calls, additional document requests, or enhanced due diligence if deemed necessary. Third-party service providers may assist with KYC/AML checks. Failure to comply may restrict access to Services. The Company retains the right to report findings to relevant authorities and deny services at its sole discretion.

CLIENT GUARANTEES
Clients confirm that:

Funds used for trading are their own and not derived from illegal activities.
They act on their own behalf unless authorized otherwise.
The Company may return funds suspected of unlawful origin.
Trading occurs only through Company platforms, and instruments are non-transferable.
Documents submitted are authentic, accurate, and valid.
They are at least 18 years old or have legal capacity if a legal entity.
Account security, including login credentials and data protection, is their responsibility.
Unauthorized access or suspected security breaches must be reported immediately.
Services will not be used for fraudulent, illegal, or malicious activities.
IP location and identity details will not be altered or misrepresented.

Failure to comply may result in account termination, legal action, or indemnification claims by the Company.

PROHIBITED ACTIONS
Clients must not engage in abusive or manipulative trading, including:

Price manipulation or exploiting server latency, lag trading, or quote manipulation.
Trading based on insider information, system errors, or platform malfunctions.
Arbitrage trading, including Swap Arbitrage, Latency Arbitrage, and Bonus Arbitrage.
Scalping techniques or short-term trading patterns deemed exploitative.
Coordinated trading to exploit system errors or update delays.
Allowing unauthorized third parties to trade on their account.

If detected, the Company may cancel trades, reclaim profits, or terminate accounts without prior notice.

RESTRICTED JURISDICTIONS
Services are prohibited in certain countries, including the U.S., Canada, and jurisdictions embargoed by the U.S. or where regulations restrict access. If a client is found misrepresenting residency, the Company may close the account and liquidate open positions.

COMPANY LIABILITY & INDEMNITY
The Company is not liable for losses due to:

System errors, service interruptions, or execution failures.
Market fluctuations, trading losses, or investment decisions.
Unauthorized access, cybersecurity breaches, or fraudulent activities.
Force majeure events, including regulatory changes, industrial actions, terrorism, and natural disasters.
Actions taken by financial institutions, banks, clearinghouses, or regulatory bodies.

Clients must indemnify the Company against any losses, liabilities, costs, or legal expenses arising from violations of this Agreement, unauthorized transactions, or regulatory non-compliance.

WITHDRAWAL & DEPOSIT POLICY
Withdrawals require up-to-date verification. Processing time is 3-7 business days. Funds are returned to the original deposit source before alternative methods are used. The Company reserves the right to delay withdrawals if fraud, illegal activity, or system abuse is suspected. Ongoing investigations may restrict withdrawal access, and the Company is not obligated to disclose details of such actions.

CURRENCY & PROCESSING TIME
Funds are transferred in the account’s registered currency. Clients are responsible for any currency conversion fees imposed by financial institutions. Withdrawals typically process within 3-5 business days from approval but may be delayed due to external banking factors, including credit card refund timelines and intermediary bank processing times. Clients are responsible for monitoring CFD expiration dates as listed on the Company’s website.

Visit the homepage and click “Sign Up.”
Complete the registration form accurately.
Submit the required details to create your account.

To access Services, Clients must provide:

Full name, ID number, birthdate, email, residential address, and phone number.
A government-issued ID valid for at least six months.
A recent utility bill or bank statement as proof of address, dated within the last six months.

DOCUMENT SUBMISSION & SECURITY
All required documents must be submitted before transactions can be executed. Documents can be sent via email to cs@xwise.org or uploaded through the trading platform. Third-party verification software may also request uploads. The Company ensures strict confidentiality and encryption of all submitted documents and maintains data security protocols in line with regulatory standards.

CLIENT GUARANTEES
Clients confirm that:

Funds used for trading are their own and not derived from illegal activities.
They act on their own behalf unless authorized otherwise.
The Company may return funds suspected of unlawful origin.
Trading occurs only through Company platforms, and instruments are non-transferable.
Documents submitted are authentic, accurate, and valid.
They are at least 18 years old or have legal capacity if a legal entity.
Account security, including login credentials and data protection, is their responsibility.
Unauthorized access or suspected security breaches must be reported immediately.
Services will not be used for fraudulent, illegal, or malicious activities.
IP location and identity details will not be altered or misrepresented.

Failure to comply may result in account termination, legal action, or indemnification claims by the Company.

PROHIBITED ACTIONS
Clients must not engage in abusive or manipulative trading, including:

Price manipulation or exploiting server latency, lag trading, or quote manipulation.
Trading based on insider information, system errors, or platform malfunctions.
Arbitrage trading, including Swap Arbitrage, Latency Arbitrage, and Bonus Arbitrage.
Scalping techniques or short-term trading patterns deemed exploitative.
Coordinated trading to exploit system errors or update delays.
Allowing unauthorized third parties to trade on their account.

If detected, the Company may cancel trades, reclaim profits, or terminate accounts without prior notice.

COMPANY LIABILITY & INDEMNITY
The Company is not liable for losses due to:

System errors, service interruptions, or execution failures.
Market fluctuations, trading losses, or investment decisions.
Unauthorized access, cybersecurity breaches, or fraudulent activities.
Force majeure events, including regulatory changes, industrial actions, terrorism, and natural disasters.
Actions taken by financial institutions, banks, clearinghouses, or regulatory bodies.

Clients must indemnify the Company against any losses, liabilities, costs, or legal expenses arising from violations of this Agreement, unauthorized transactions, or regulatory non-compliance.

WITHDRAWAL & DEPOSIT POLICY
Deposits are accepted via bank accounts and linked payment methods in the client’s name. All deposits are converted to the account’s base currency. Third-party deposits require a completed Third-Party Form and full KYC verification.

Deposits are credited within one (1) business day from receipt. If funds do not appear in the Company’s account, the Back Office department assists in tracking the transaction. Clients bear responsibility for incorrect transfer instructions. Additional fees from intermediary banks may apply and are not covered by the Company.

The Company reserves the right to request documentation verifying the source of funds and may reject deposits deemed illegitimate. Chargebacks may be recovered by debiting the trading account, deducting from future payments, or taking legal action.

Withdrawals require up-to-date verification. Processing time is 3-7 business days. Funds are returned to the original deposit source before alternative methods are used. The Company reserves the right to delay withdrawals if fraud, illegal activity, or system abuse is suspected. Ongoing investigations may restrict withdrawal access, and the Company is not obligated to disclose details of such actions.

ORDER EXECUTION POLICY
The Company executes orders promptly and fairly, ensuring best execution for clients. Orders are processed based on factors including:

Price, costs, and execution speed.
Market conditions and order size.
Likelihood of execution and settlement.

Orders are executed through a third-party liquidity provider, with prices sourced from multiple external providers to reflect market values. The Company reviews pricing providers annually and updates displayed prices continuously. Under certain conditions, orders may not execute at the requested price and may be executed at the next available price.

POLICY REVIEW
Senior Management reviews the Order Execution Policy annually or upon significant changes affecting execution quality. The Company reserves the right to amend the policy and will notify clients and regulatory authorities of material changes.

TRADING COSTS & EXECUTION POLICY

COSTS & ORDER SIZE
Clients may incur commissions or financing fees when opening positions in specific financial instruments. Commissions can be a percentage of the trade value or a fixed fee. All orders are placed in monetary value, subject to sufficient available funds in the trading account. Larger orders may receive less favorable pricing due to liquidity variations. Minimum order sizes vary based on account type.

EXECUTION SPEED & ORDER PROCESSING
Market prices fluctuate based on financial instruments and conditions. Execution speed depends on the client’s technology and connection stability. Delays or price deviations may occur due to unstable internet connections. The Company prioritizes high-speed execution but is limited by technological and infrastructure constraints. Orders are executed fairly, sequentially, and equitably, with aggregation possible under fair allocation policies.

MARKET CONDITIONS & EXECUTION LIKELIHOOD
Quoted prices are sourced from independent providers and influenced by market factors. The Company transmits client orders to third-party liquidity providers and reserves the right to reject or reprice orders based on liquidity availability. Order execution depends on pricing and liquidity, and settlement is ensured upon execution or transaction expiration.

ORDER AGGREGATION & PARTIAL EXECUTION
The Company may aggregate multiple client orders when doing so does not disadvantage any party. Partial execution is proportionally allocated among clients, ensuring fair distribution. If necessary, the Company may participate in execution to facilitate order completion.

ORDER CANCELLATION & EXECUTION REFUSAL
The Company may refuse execution or cancel transactions under the following conditions:

Failure to provide valid identification or documentation.
Fraudulent activity, market manipulation, or insider trading.
Insufficient funds in the trading account.
Use of unauthorized third-party trading software.
Incorrect pricing due to system errors or malfunctions.

If a transaction is canceled due to fraud, pricing errors, or unauthorized activity, the Company reserves the right to reverse the order and adjust the account accordingly.

CLIENT FUNDS & TRANSACTION SETTLEMENT
Client funds are held in segregated bank accounts. The Company is authorized to process deposits and withdrawals for settlements or payments due. Funds are credited net of any banking or intermediary fees. Withdrawals require identity verification and may be rejected or delayed due to incomplete documentation. Processing takes 3-7 business days, with additional time depending on the client’s bank provider. The Company is not liable for incorrect payment details submitted by the client.

THIRD-PARTY PAYMENTS & WITHDRAWALS
Withdrawals are processed to accounts where the client is the beneficial owner. The Company may reject specific withdrawal methods and suggest alternatives. If a deposit is reversed by the client’s bank, the Company reserves the right to adjust the trading account balance accordingly, even if it results in a negative balance. Clients waive any right to interest on funds held by the Company.

PAYMENT REVERSALS, SET-OFF & DISPUTES

Clients agree not to initiate chargebacks, reversals, or disputes. If attempted, the Client must reimburse the Company for all losses, including dispute costs. The Company reserves the right to withhold funds, terminate services, or take legal action. Any excess funds mistakenly transferred to the Client must be returned, or the Company may deduct them from the Client’s balance. The Company may also offset any owed amounts against the Client’s account. All Company calculations regarding transactions are final and binding.

COMPLAINTS PROCEDURE

Clients must submit complaints via email, including their name, account number, and issue details. The Company will acknowledge receipt within five (5) days, providing a reference number. The Compliance Department will investigate and respond within two (2) months. If further investigation is required, a holding response will be issued, and the final resolution will follow within one (1) month. If the Client fails to respond within three (3) months, the complaint will be considered closed.

RISK DISCLOSURE

The Company does not provide financial advice. Clients must assess whether leveraged trading aligns with their financial situation. Market fluctuations can result in substantial gains or total capital loss. Leverage amplifies risks, and Clients should not trade with funds needed for essential expenses. The Company may adjust account leverage without prior notice. Leverage limits apply as follows:

30:1 – Major currency pairs
20:1 – Non-major currency pairs, major indices, gold
10:1 – Commodities (excluding gold), non-major equity indices

Some instruments may lack liquidity, affecting trade execution. Past performance is not indicative of future results.

TERMINATION POLICY

Clients may close their accounts at any time but must settle all outstanding balances. Open positions must be closed before termination, and new trades are not permitted. The Company will fulfill its financial obligations within seven (7) business days. If suspicious activity is detected, additional verification may be required, potentially delaying the process.

The Company may suspend or terminate accounts for policy violations or suspected illegal activity. In such cases, the Company may:

Restrict platform access
Close open positions at market prices
Withhold partial or full balances
Require re-verification for compliance

The termination process will not exceed 30 days unless extended due to investigations. Transaction records will be retained for at least five (5) years per legal requirements.

COSTS, CHARGES & TAXES

Clients are responsible for all applicable fees, including commissions, clearing charges, and interest on outstanding amounts, as outlined on the Company’s website. VAT and other tax obligations arising from transactions must be paid by the Client, and the Company may debit the Client’s account to settle such amounts.

Payments must be made in the specified currency to designated bank accounts without deductions or withholdings. The Company may share fees with affiliates and service providers, with details available upon request. Before trading, Clients should review all applicable costs, including spreads, commissions, and swaps. Charges may be monetary or expressed in units like pips, which vary based on the instrument.

Margin requirements affect trading leverage and depend on factors such as currency pair, account type, broker policies, and market conditions. Spreads, swaps, and commissions fluctuate due to third-party liquidity provider fees, and Clients should monitor these costs in real time.

INACTIVITY POLICY

Accounts inactive for three (3) months are subject to the following monthly fees:

$10 after 3 months
$15 after 6 months
$30 after 12 months

Fees are deducted from available funds and may be updated periodically.

TAX RESPONSIBILITIES

Clients are solely responsible for reporting and paying any applicable taxes, including VAT, in their jurisdiction. The Company does not provide tax advice. Clients must ensure compliance with tax laws and indemnify the Company for any tax payments made on their behalf. The Company reserves the right to debit Client accounts for such payments.

INTELLECTUAL PROPERTY RIGHTS

All trademarks, trade names, and content on the Website are the exclusive property of the Company or its affiliates. Clients do not acquire any ownership rights by using the Website or Services.

Clients must not:

Copy, distribute, modify, or reverse-engineer software
Sell, sublicense, or transfer the software
Make the software available to third parties
Use the Website or software in violation of laws

Engaging in prohibited actions may result in liability for damages and losses. Clients must report any violations and assist in investigations.

CYBERSECURITY NOTICE

Clients acknowledge the risks of online trading, including cyber threats. It is their responsibility to use antivirus protection and avoid unauthorized access. The Company is not liable for damages from malware, phishing, or cyberattacks. Always use the official Website and avoid sharing credentials.

AGREEMENT DURATION AND AMENDMENTS
This Agreement remains in effect indefinitely unless terminated by either party.

AMENDMENTS
The Company may amend this Agreement as follows:

Legal Changes: The Company may amend the Agreement due to changes in applicable laws, notifying you via email, written communication, or the Website. No consent is required for such amendments.
Other Amendments: For non-legal changes, the Company will notify you via email or the Website. You may object within five (5) days by sending a registered letter, provided all pending transactions are completed. If no objection is made within this period, amendments will be deemed accepted.

NOTICES
Any notices or communications from you to the Company must be in writing and sent to the designated address on the Website. Notices will take effect once received by the Company and do not violate the Agreement. The Company may change communication methods at its discretion.

RECORDING OF TELEPHONE CALLS
The Company may record phone calls with you without a warning tone for record-keeping purposes. These recordings are the Company’s property and will serve as valid evidence for any transactions or instructions.

GENERAL PROVISIONS
No representations or assurances have influenced your decision to enter into this Agreement. If any provision is found unenforceable, the validity of the remaining provisions is unaffected. You agree to take necessary actions to help the Company fulfill its obligations, and detailed information about transactions is available on the Company’s website.

FORCE MAJEURE
The Company is not liable for delays or performance failures caused by unforeseen events beyond its control, including natural disasters, civil or military actions, terrorism, civil unrest, strikes, telecommunications failures, or equipment malfunctions. These events do not affect the validity of the Agreement.

APPLICABLE LAW AND JURISDICTION
This Agreement is governed by the laws of the Union of Comoros. Any disputes will be subject to the jurisdiction of the Court of the Union of Comoros.

DIGITAL SIGNATURE
All electronic communications with the Company, including emails and Website interactions, are legally binding and considered as if written.

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